Refund policy

Last updated: July 27, 2026

Thank you for shopping with Basik Store. We want you to love what you've bought — but if something isn't right, here's how returns and refunds work.

Return window You can return most items within 7 days of delivery for a refund or exchange. To be eligible, the item must be unused, in its original condition, and in its original packaging with all tags/accessories included.

How to start a return Email us at basikstore0@gmail.com with your order number and the reason for the return. We'll confirm the return and share the next steps, including where to send the item back (or arrange a pickup where available).

Non-returnable items

• Items that have been used, damaged after delivery, or are missing original packaging
• Gift cards
• Items marked "Final Sale" at the time of purchase

Damaged or incorrect items If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a free replacement or full refund — no return shipping cost to you in this case.

Refunds Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note your bank or card provider may take a few extra days to reflect the refund.

Exchanges Need a different size, colour, or product instead? Let us know when you request your return and we'll do our best to arrange a straightforward exchange, subject to availability.

Return shipping costs Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility.

Questions Reach out any time at basikstore0@gmail.com — we're happy to help.